Frequently Asked Question

Is a deposit required?

If you are making a reservation five (5) days prior to the check in date - a 50% deposit is required to secure the reservation, which is half of the reservation total. This is refundable if you cancel five (5) days prior to check in.

If you are making a reservation within five (5) days of check in - you must pay in full and it will be non-refundable.

There will not be a deposit taken upon arrival, however a credit card will be required to check in and will be submitted in the pre-arrival form.

What is the pre-arrival form?

The pre-arrival form is a link that will be sent to you 48-hours prior to arrival. You will need to take a picture of your ID, a selfie and credit card. This must be completed prior to arrival. As soon as the form is submitted you will receive your arrival instructions. There will be a PDF version of instructions if you want to print them out.

This must be completed by 4pm the day of arrival to keep the reservation.

What time is check-in?

Check in begins at 4pm, as long as the pre-arrival form is completed you can check in anytime after 4pm.

Is there early check-in?

Early check in is available for a fee. The fee depends on what time you would like to arrive. The earliest check in available is 2pm. You can request this on the pre-arrival form.

What time is check-out?

Check out is at 12pm.

Is there late check-out?

Late check out is available for a fee. This will be available on the pre-arrival form or you will receive a text on the checkout date where you can opt into a late check out.

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